Outline
Support with greeting and interacting with customers and ensuring a friendly, visible and approachable service.
About us
Liberty Leisure Limited is a wholly owned local authority trading company of Broxtowe Borough Council with services including Sports Development (Get Active) and three Leisure Centres.
Working environment
This volunteer role is based at Bramcote Leisure Centre. We are a fun and innovative place to work with a strong focus on our people, enabling them to be the best they can be.
Why do we offer volunteer opportunities?
Volunteers are integral to the local community and LLeisure has a target to increase the uptake of volunteers. It is with their continued support that events continue to run and projects develop. Volunteers play an essential role in reaching and motivating inactive people to become more active. We want to support volunteers who can assist us in developing activities at the centre whilst improving the skills, knowledge and experience of the volunteer.
Why do people volunteer?
It provides an opportunity to develop your customer service skills under the support and leadership of a duty manager to support with progressions into paid roles.
Who do we want to volunteer with us?
Skills and experience required: It is essential that you have a passion for providing a quality service. Well presented, outgoing personality, friendly, flexible and a desire for providing high quality customer service. You should have good communication and listening skills and be able to provide support to our customers.
How do LLeisure assist?
Your understanding and confidence will improve through the company’s support and training to carry out the role and the opportunity to share your knowledge with others.
About the role
- Work within a team, effectively listening and communicating to colleagues and customers.
- Support staff through delivery of tours of the building.
- After training, deliver customer TANITA sessions.
- Assist customers with processing their admissions, bookings and transactions on the tablets / kiosks.
- After training, support with answering enquiry telephone calls.
- Provide a consistent and outstanding level of customer service.
Training Needed Prior to Commencing as a Volunteer
On-site Induction
