Sport and Leisure Facility Management Customer Satisfaction Survey

Sport and leisure facility management customer satisfaction survey

Section one: what is important to you?

Please tell us how important to you each of the following things are

Staff and information

Friendliness of staff *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Helpfulness of staff *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Knowledge of staff *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Information provided *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Prices clearly displayed *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Facility presentation

Cleanliness of changing rooms / toilets *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Temperature / quality of pool water * *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Disabled Access *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Feeling of a safe environment *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Quality of fitness / gym equipment * *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Quality of other equipment used *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Value for money

Enjoyment of the activity *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Value for money from the activity *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Catering / vending value for money *

Extremely Important

Very Important

Important

Not very important

Not at all Important

N/A

Section two: how do you think that we are doing?

Please tell us how you think we are performing with regard to each of the following aspects

Staff and information

Friendliness of staff *

Excellent

Good

Average

Poor

Very Poor

N/A

Helpfulness of staff *

Excellent

Good

Average

Poor

Very Poor

N/A

Knowledge of staff *

Excellent

Good

Average

Poor

Very Poor

N/A

Information provided *

Excellent

Good

Average

Poor

Very Poor

N/A

Prices clearly displayed *

Excellent

Good

Average

Poor

Very Poor

N/A

Facility presentation

Cleanliness of changing rooms / toilets *

Excellent

Good

Average

Poor

Very Poor

N/A

Temperature / quality of pool water * *

Excellent

Good

Average

Poor

Very Poor

N/A

Disabled Access *

Excellent

Good

Average

Poor

Very Poor

N/A

Feeling of a safe environment *

Excellent

Good

Average

Poor

Very Poor

N/A

Quality of fitness / gym equipment * *

Excellent

Good

Average

Poor

Very Poor

N/A

Quality of other equipment used *

Excellent

Good

Average

Poor

Very Poor

N/A

Value for money

Enjoyment of the activity *

Excellent

Good

Average

Poor

Very Poor

N/A

Value for money from the activity *

Excellent

Good

Average

Poor

Very Poor

N/A

Catering / vending value for money *

Excellent

Good

Average

Poor

Very Poor

N/A

Do you have a leisure card / pass? *

Yes

No

Please tell us which leisure centre you visit? *

Bramcote Leisure Centre

Chilwell Olympia

Kimberley Leisure Centre

* Answer 'N/A' if the site does not contain these facilities

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