Sport and leisure facility management customer satisfaction survey Section one: what is important to you? Please tell us how important to you each of the following things are Staff and information Friendliness of staff * Extremely Important Very Important Important Not very important Not at all Important N/A Helpfulness of staff * Extremely Important Very Important Important Not very important Not at all Important N/A Knowledge of staff * Extremely Important Very Important Important Not very important Not at all Important N/A Information provided * Extremely Important Very Important Important Not very important Not at all Important N/A Prices clearly displayed * Extremely Important Very Important Important Not very important Not at all Important N/A Facility presentation Cleanliness of changing rooms / toilets * Extremely Important Very Important Important Not very important Not at all Important N/A Temperature / quality of pool water * * Extremely Important Very Important Important Not very important Not at all Important N/A Disabled Access * Extremely Important Very Important Important Not very important Not at all Important N/A Feeling of a safe environment * Extremely Important Very Important Important Not very important Not at all Important N/A Quality of fitness / gym equipment * * Extremely Important Very Important Important Not very important Not at all Important N/A Quality of other equipment used * Extremely Important Very Important Important Not very important Not at all Important N/A Value for money Enjoyment of the activity * Extremely Important Very Important Important Not very important Not at all Important N/A Value for money from the activity * Extremely Important Very Important Important Not very important Not at all Important N/A Catering / vending value for money * Extremely Important Very Important Important Not very important Not at all Important N/A Section two: how do you think that we are doing? Please tell us how you think we are performing with regard to each of the following aspects Staff and information Friendliness of staff * Excellent Good Average Poor Very Poor N/A Helpfulness of staff * Excellent Good Average Poor Very Poor N/A Knowledge of staff * Excellent Good Average Poor Very Poor N/A Information provided * Excellent Good Average Poor Very Poor N/A Prices clearly displayed * Excellent Good Average Poor Very Poor N/A Facility presentation Cleanliness of changing rooms / toilets * Excellent Good Average Poor Very Poor N/A Temperature / quality of pool water * * Excellent Good Average Poor Very Poor N/A Disabled Access * Excellent Good Average Poor Very Poor N/A Feeling of a safe environment * Excellent Good Average Poor Very Poor N/A Quality of fitness / gym equipment * * Excellent Good Average Poor Very Poor N/A Quality of other equipment used * Excellent Good Average Poor Very Poor N/A Value for money Enjoyment of the activity * Excellent Good Average Poor Very Poor N/A Value for money from the activity * Excellent Good Average Poor Very Poor N/A Catering / vending value for money * Excellent Good Average Poor Very Poor N/A Do you have a leisure card / pass? * Yes No Please tell us which leisure centre you visit? * Bramcote Leisure Centre Chilwell Olympia Kimberley Leisure Centre * Answer 'N/A' if the site does not contain these facilities If you would like to be entered into our prize draw to win a spa day for two please enter your email here Email Address If you are human, leave this field blank.
